Programs

Consumer and Family Satisfaction Team

The Consumer and Family Satisfaction Team (C/FST) represents an innovative approach to gathering data by organizing teams of consumers and family members to affirm satisfactory services, identify gaps or trends in service provision, support providers in improving existing services, and identify consumer needs. This program is an essential element of a recovery-oriented mental health system in that it serves as a mechanism for the consumer voice to be heard.

Consumer feedback is gathered through confidential face-to-face surveys and questionnaires, as well as focus groups. All survey tools are service-specific and can be linked to a provider agency. As feedback is gathered, reports are generated and sent to the provider and its funding source. After a report is finalized, CFST initiates an accountability meeting. This follow-up process allows CFST to highlight positive outcomes from surveys, as well as discuss with the provider recommendations for quality improvement.

Providers are expected to notify the Team in writing of any changes they implement based upon the feedback in their report.

Representative Payee Program

We provide representative payee services for individuals who have a mental illness and/or an intellectual disability and who receive either Supplemental Security Income and/or Social Security Disability Income. When the need for a representative payee is identified, a referral to the program can be made. An application for services will be completed and sent to the local Social Security Administration office for final approval. After MHA is approved to be a new applicant’s representative payee, an initial budget meeting is scheduled with our program staff (i.e., Financial Case Managers) to review current income and expenses. A personalized monthly budget and spending plan will be established at this first meeting. For clients who are interested in becoming more involved in their financial matters, or who want to progress and manage their own finances independently, we will provide education and one-on-one coaching to help them rebuild skills and confidence with managing their financial matters.

To be eligible for this service, all of the following criteria must be met:

* Adult over the age of 18
* Primary mental health diagnosis
* Difficulty managing income and expenses
* Agree to pay monthly service fee for program
* Approval by Social Security Administration